We are environmentally friendly company. We print our products once orders are made. Hence, we do not accept order cancellation or exchanges if the order is placed more than 5 hours.
To be eligible for a return, your item must be unused, unwashed, and in the same condition and packaging that you have received. To initiate a return please contact us via email to start the process. Any items sent to us without approval first will not be accepted and will be donated to charity.
We require proof of purchase via order number, tracking number, and email. We only accept returns made up to 30 days after you received it in the mail. Return made without sending back the original item within 30 days will be charged the full amount with the credit card on file. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved for a refund, your choice of in store credit or refund to your original payment method will automatically be applied to your account.
Please note that you are responsible for the cost of return shipping and new shipping costs for new order.
In the event your product is damaged or defective, you must contact Regenbogen within fourteen (14) days of receipt of the damaged or defective product and you must provide reasonable proof to us of such damage or defect. Regenbogen will promptly review your correspondence in order to determine whether such damage or defect warrants a new product sent to you.
Late or missing Items (if applicable)
If you have still not received your item past the processing time and we have not reached out to you, please contact us at [email protected]
Sale items (if applicable)
Sale items cannot be refunded or exchanged.
Returns are determined case by case, we can refuse a return due to any other variables not listed on this page.
We do not accept refund if you order the wrong sizes, please measure according to the size chart in product description before you place order.
Most of our products are made of 90% polyester and 5% spandex or 100% polyester material and stated in the product descriptions. We do not accept refund/exchanges/cancellations if you are not aware of the product materials once order is placed.